FAQ

1. What types of products do you sell?

We specialize in high-quality pet supplies that solve everyday problems and bring joy to pets and their owners — from grooming tools and feeding solutions to travel accessories and comfort items.

2. How long does shipping take?

Our products are shipped directly from our trusted suppliers. Delivery typically takes 7–15 business days, depending on your location. You’ll receive a tracking number once your order is shipped.

3. Do you offer free shipping?

Yes! We offer free shipping on all orders over $50.

4. Where do you ship to?

We currently ship to the United States, Canada, UK, Australia, and most EU countries. If you’re unsure, contact us to confirm availability in your region.

5. How do I track my order?

Once your order ships, you’ll receive an email with a tracking link so you can monitor your package’s progress in real time.

6. What is your return policy?

We offer a 30-day money-back guarantee. If your product is damaged, defective, or not as described, simply contact us within 30 days of receiving it for a replacement or refund.

7. Are your products branded?

No — we avoid branded or counterfeit products. All our items are unbranded, safe, and carefully quality-checked.

8. Do you have products for both dogs and cats?

Yes! We carry a wide range of products for dogs, cats, and other small pets.

9. How can I contact customer support?

To contact us at any time, please visit our contact us page. We usually reply within 24 hours.

10. Can I cancel or change my order?

Orders can be modified or canceled within 12 hours of purchase. After that, they are already being processed with our supplier.

11. What is your shipping and handling policy?

To understand our shipping policy, please visit our 'Shipping & Handling' page.